As some of you may be aware, we sometimes visit McDonalds for a meal especially if we are out shopping. This post is my thoughts about the usual service that we often encounter there. It was prompted strangely enough by a rare visit to Burger King on Saturday whilst out on a fruitless shopping trip for K some new trainers and afforded a direct comparison of said service. It is written with my usual sense of humour and is not meant to be taken too seriously. You should all be well aware by now of how I love to have a good moan.
I will begin with a summary of what usually occurs whenever we arrive at the counter in a McDonalds to place our order.
Me. “Grilled chicken Caesar salad, a tea and a Dairy Milk Caramel McFlurry”
Member of staff serving me now takes about half an hour to find where the salads are on the menu on the till and this usually entails having to ask another member of staff who of course has to mosey over from wherever they happen to be (usually serving the much more important customers sitting in their cars outside the service window who obviously take priority.)
Member of staff serving me, once they have been shown by the other member of staff where said Chicken Caesar Salad actually is to be found on the till, “Do you want Grilled or Crispy?” Sigh. (Of course it has taken said member of staff so long to find out where the salads are to be found in the till that they have completely forgotten what I asked for in the first place.)
Me. “Grilled chicken Caesar salad.”
“And what drink do you want with that?” Sigh.
Me. “A tea. And a Caramel McFlurry.” (hoping against hope that these two items will some how be retained this time around.)
“ The ice cream machine is broken, we can’t do any McFlurry’s, Sorry. Anything else?”
Gulp. Moving on to K’s order.
“ A chicken Legend meal please, with a still Fanta orange, no ice.”
“Is that a medium or a large meal?”
Me. “A large please.” I then wait for input into till from staff member, hand over the money and then remain waiting at the counter. Staff member begins to get our order.
Returns to counter. “We don’t have any Caesar dressing.” Sigh. “Do you want Balsamic dressing instead?”
Having tried out said Balsamic dressing on a previous occasion when there was no Caesar salad dressing and didn’t like it one bit I ask,
“Can I just have some Mayonnaise on instead please?”
“We’re just waiting for the salad, you can go and sit down, we’ll bring it over to you.” Hmm. Customers ‘hovering’ at the counter seems to unnerve most counter staff for some reason. Must think we are ‘overseeing’ our order is done properly. K and I go and sit down.
When the meal eventually arrives you can guarantee the following,
Either my McFlurry will be missing if the ice cream machine IS working,(rare) or K’s still Fanta orange will have ice in it necessitating a get up from the seat and return to the counter to rectify. Which over many years of constant repeats of the above scenario has led me to arrive at the following conclusions.
In order to work at McDonalds you have to either be deaf or have a lousy memory (even worse than mine and that’s saying something) and these are the main attributes needed to be employed there. (My youngest son ought to be a McDonalds employee as he never EVER listens to anything that anyone says to him, and I have often told him that he would be a natural behind the till.)
Alternatively the other explanation is that I am the only customer in the entire British Isles who actually purchases a Grilled Chicken Caesar salad in McDonalds and K is the only customer in the entire British Isles who does not like ice in her drink. I have arrived at this conclusion simply because the above has occurred in nearly every McDonalds restaurant that we have ever visited anywhere in this country and that includes the one in Scotland. Is it such a rarity that anyone orders Grilled Chicken Caesar salad that management never bother to include it in the repertoire of training given to staff?
Why can staff never find it on the till? Is it buried so far down the menu, hidden away 10 to 20 button presses down? And why is the ice cream machine always broken down? Why doesn’t the ice cream mechanic just simply become a permanent member of staff so that he is always available seeing as he must spend most of his day travelling to and fro in order to fix it? It would be surely cheaper to make him a bed up in the back so that he is in constant calling distance. After all, he practically lives there anyway.
And K’s still Fanta orange with no ice. Well, that’s just habit I suppose. Staff are so used to bunging those ice cubes into all the drinks (although quite where they get them from when the ice cream machine is constantly broken is beyond me. Must be from an entirely different machine and one that works all the time. Obviously serviced by a different mechanic to the Ice cream machine) It’s a wonder come to think of it, how I don’t end up with some bunged in my tea.
It all becomes starkly highlighted when you pay the occasional visit to Burger King as K and I did on Saturday. What a difference! Gave our order. No asking ‘did you say this, or did you say that?’ No having to repeat any part of it. Soon as the order was given, till girl went and collected everything, every part of the order was present and correct. It was all efficiently done. Okay to be fair to McDonalds we didn’t actually stretch the Menu. K didn’t ask for no ice added to her drink because it was a bottle of orange juice instead. Nor did I ask for a salad in order to test if theirs was also buried somewhere obscure in their till menu. The ice cream machine was working. (Obviously they use a different mechanic. Wonder if I could persuade him to also service the ice cream machines in McDonalds as a side line?)